At GB Members, we are committed to providing exceptional support to ensure a seamless experience with our software. Here’s everything you need to know about contacting our support team.
Items that have to be escalated to our Developer and submitted between Thursday to Sunday will take longer to process due to availability. Thank you for your patience and understanding.
Temporary Support Update
Live Chat Has Moved to Ticketing
As we restructure our internal processes and transition to improved support platforms, live-agent chat is temporarily unavailable. GB Members' support will be provided primarily through our ticketing system during this transition.
Ticketing helps us document each request, route questions appropriately, prioritize urgent issues, and provide more consistent follow-up.
How to Request Support
For the fastest and most trackable response, submit a support ticket:
Submit a Support Ticket: https://gbjjna.com/submit-ticket
You may also contact the School Success team at northamerica@graciebarra.com.
Please include:
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Your School name
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The affected student or member, when applicable
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A clear description of the issue
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Relevant screenshots
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Specific examples, dates, or transactions
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The steps you have already attempted
Providing complete information helps our team investigate and resolve your request more efficiently. We appreciate your patience while we build a more reliable, scalable, and helpful support experience for every Gracie Barra School.
U.S. Holiday Hours:
- Closed:
- New Year's Eve
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Eve
- Christmas Day
- Limited Hours:
- Dec 23rd - Jan 3rd
Other Low Support Seasons:
- Global GB Events - i.e., World Summit, etc.
How to Reach Us:
- Email: northamerica@graciebarra.com – We strive to respond to all emails within one business day or less!
- Schedule a Call: Click here to find a time that works for you to discuss your concerns or ideas in depth.
Our support team is here to assist you with any inquiries or issues. Whether through live chat, email, or a scheduled call, we are dedicated to helping you make the most out of GB Members CRM software.