Below are detailed steps for freezing or canceling an individual student in the system. Maintaining accurate member status is essential for managing memberships and ensuring proper billing.

If you would like the Bambora Freeze Form to capture the Member's Signature, please contact support either through the live chat here, within your software, or via email (software@graciebarra.com) to turn this on for your school.

Steps: 

1. Select the Member
2. Select Change Status & Choose the Form
3. Freeze Form
4. Cancel Form

 1. Select the Member

From the left-hand menu, search for the Members whose Billing and Status you wish to update. 

2. Change Status

Then select "Change Status" on the right side of their profile. 

3. Choose the Form

Choose the appropriate Freeze or Cancellation form.

4. Complete and Submit the Form

After selecting the appropriate form, complete all required fields and click Submit.

Cancellation Form

When completing the Cancellation Form, pay special attention to the Payment Cancellation Date (No payment will be made on this date) field.

This date represents the next billing cycle that will NOT be charged.

How to choose the correct cancellation date

• Immediate cancellation: Select the next available billing date.
• Future cancellation: Select the future billing date on which billing should stop.

Example

If a member is billed every two weeks on the 14th and the 28th, and you want their last payment to be collected on the 14th, then you should select the 28th as the Payment Cancellation Date.

This ensures the member makes their final payment on the 14th and is not charged again on the 28th.

Freeze Form

When completing the Freeze Form, you'll need to determine how the membership should resume.

Resume Date Option

Choose one of the following options:

• Until Further Notice – The membership will remain frozen until the school manually resumes it.
• Resume Date – Select a specific date for the membership to automatically resume.

Freeze Fee

You can choose whether to charge a freeze fee during the frozen period.

• Apply – The system will continue charging the member the freeze fee.
• Waive – No payments will be collected while the membership is frozen.

The standard freeze fee is $25.00 per month.

However, GB Members automatically respects the member's existing payment frequency.

For example:

The total freeze fee will always equal $25.00 per month, divided according to the member's billing schedule.

Future-Dated Freezes and Cancellations

If you submit a Freeze or Cancellation that will take effect in the future, the member's status will not change immediately.

Instead, GB Members will display one of the following temporary statuses until the effective date arrives:

• Pending Freeze
• Pending Cancellation

Once the selected date is reached, the system will automatically update the member's status and billing.

FAQs:

Q1: What should I do if I accidentally freeze or cancel the wrong member?
A1: You can always go back to the member's profile and set it to the previous status, such as setting it back to "Active". If you need further assistance to rectify the issue.

Q2: Can I undo a freeze or cancellation?
A2: Yes, you can change the member status back to active through the member profile or by contacting support.

Q3: How long does it take for the changes to reflect in the system?
A3: Changes should reflect immediately.

Related Articles:

• How to | Family Sign-Ups, Freezes, & Cancellations
• How to | Fill out the Submit Billing Changes Form

Need Assistance?

For further assistance or clarifications, please contact northamerica@graciebarra.com

You can also schedule a 1-1 consultation: https://graciebarra.link/gbmembers-consultation