OPTIONS
Overdue charges always involve one of the following
- Less than 5 attempts have been made and you want to collect the overdue balance
- 5 attempts have been made, billing attempts have stopped, and you want to collect the overdue balance
- You don't want to collect the overdue balance and want to resume billing
*Canceling an account will remove it from the Overdue Payments section
OVERVIEW
A payment attempt is made every two days. When the payment attempts reach 5, the Bambora account is automatically placed on hold. No further payment attempts will made.
On the main dashboard of GB Members, if you scroll just below the main KPIs (Key Performance Indicators), you will find the "Overdue Payments" section.
Here you can see: how many attempts have been made, the amount past due, and a quick action button to easily update their card on file.
1. If less than 5 payment attempts have been made:
If the account has had fewer than 5 failed payment attempts, complete the "Bambora Change Credit Card Details" form. This will allow the next attempt (2 days from the last failed payment) to process. Resulting in successfully billing the overdue amount. This will also remove them from the Overdue Payments section of the dashboard.
2. If 5 attempts have been made:
The Bambora account will be put on hold due to the 5 failed attempts. In this case, a "Change Credit Card Details" form will not reactivate billing normally. Additional steps must be taken to resume automatic billing.
Capturing a manual payment after credit card details are updated will not resume automatic billing as normal.
To resume automatic billing, submit a "Submit Billing Changes Form".
If the card has been lost or stolen, or is expired, you must submit a "Change Credit Card Details" form BEFORE submitting a "Billing Changes Form" and complete the steps below.
If there were not enough available funds in the account or on the card when the transaction was proccessed but the credit card details are still correct, fill out a "Submit Billing Changes Form" and select "Reschedule Date Only".
3. If you don't want to collect/charge the overdue(Not Recommended):
First, fill out the "Submit Billing Changes" form and select "Reschedule Date Only". This will clear all over due charges.
This form will close the current account (where the past dues are associated) and duplicate the billing information to create a new account.
Need Assistance?
For further assistance or clarifications, please contact northamerica@graciebarra.com
You can also schedule a 1-1 consultation: https://graciebarra.link/gbmembers-consultation