When we update the software, sometimes there can be problems with stored data causing issues. If you see that things are not working right after an update, clearing the cache can often fix the problems. Follow these simple steps to solve any issues related to the cache.
Step 1: Identify the Browser
Before attempting a forced reload, identify the web browser you're using. This guide focuses on Chrome.
Step 2: Forced Reload in Chrome:
- If you've detected issues after a release, try a forced reload first.
- Hold down the
Shiftkey on your keyboard. - While holding
Shift, click the reload icon in the address bar. This forces the browser to ignore cached content and fetch a fresh page version. - Wait for a minute, especially if your internet speed is slow. The app may be downloading necessary files during this time.
Step 3: Clearing Browser Cache (Optional):
If the forced reload doesn't resolve the issue, you can clear the browser's cache manually.
Navigate to your Chrome settings, select privacy and security, and switch to advanced so you don't have to clear your passwords. Refer to the screenshot below for reference. Here is a Google support article.
Step 4: Restart the Browser
After the forced reload or cache clearance, close and restart the browser to apply the changes.
Step 5: Test the Application
Open the GB Members Software and check if the issue persists. Forced reloads and cache clearance often resolve problems related to outdated or corrupted files.
If the issue persists, it's recommended to reach out to our support team for further assistance. Provide details about the problem and any error messages encountered for a more efficient resolution.
Need Assistance?
For further assistance or clarifications, please contact software@graciebarra.com or chat with us directly in GB Members.
You can also schedule a 1-1 consultation: https://graciebarra.link/gbmembers-consultation.
For the latest updates and key discussions, visit our GB Members Group within GB Connect.
For non-software related inquiries about your GB School, reach out to support@graciebarra.com
Additional Training Resources: While we are still building out this Help Center, you can find additional information within this user guide to help you easily navigate the software. There are also more screen-recorded videos in this Google Drive.
Feedback and Feature Requests:
We value your feedback and suggestions. Please fill out this form if you have any feature requests or improvements. Your opinion is crucial in enhancing our services. https://graciebarra.link/crm-feature-request