Billing | Stripe Account Setup

Setting up your Stripe account is one of the final steps before you can begin accepting membership payments through GB Members.

Please review this guide carefully to ensure your billing account is configured correctly and ready to process payments.

Contents

1. Create Your Stripe Account
2. Complete Stripe Verification
3. Connect Stripe to GB Members
4. Configure Your Billing Settings
5. Accept In-Person Payments with Stripe Terminal
6. Understand Stripe Payouts
7. Frequently Asked Questions

1. Create Your Stripe Account

When your school is ready to begin accepting payments, our team will send you an invitation to connect your Stripe account.

During the setup process, Stripe will ask for information to verify your business.

Typically, you will need:

• Legal Business Name
• Business Address
• Tax Identification Number (EIN or Business Number)
• Business Bank Account
• Government-issued ID for the business owner(s)

Important: Ensure the legal business information entered into Stripe matches your banking records. This helps avoid delays during the verification process.

2. Complete Stripe Verification

Stripe is required by banking regulations to verify every business before payments can be processed.

Depending on your business type, Stripe may request:

• Government-issued identification
• Bank account verification
• Business ownership information
• Tax information

If additional documentation is required, Stripe will notify you by email.

You can also review any outstanding verification requirements directly from your Stripe Dashboard.

Your account must be fully verified before you can receive payouts.

3. Connect Stripe to GB Members

Once you complete the Stripe application using the secure onboarding link provided by the GB Members team, your Stripe account is automatically linked to your GB Members CRM.

There is no need to manually connect your Stripe account or contact our Development Team to complete the integration.

As soon as Stripe approves and activates your account, your billing integration will automatically become active within GB Members, allowing you to:

• Process recurring membership payments
• Capture one-time payments
• Issue refunds
• View payment history directly within GB Members

No additional configuration is required. If your Stripe account is active, it is ready to be used with GB Members.

4. Configure Your Billing Settings

Before processing your first payment, review your billing settings inside GB Members.

Verify:

• Membership pricing
• Billing frequencies
• Billing dates
• Membership taxes (if applicable)
• Additional services
• Membership fees
• School contact information
• Billing email

Note: Membership taxes configured in GB Members apply to all memberships. At this time, taxes cannot be configured separately for individual membership types or programs.

5. Accept In-Person Payments with Stripe Terminal

If your school would like to accept in-person credit card, debit card, Apple Pay, or Google Pay payments, Stripe offers certified payment terminals.

GB Members currently supports the following Stripe Terminal devices:

BBPOS WisePOS™ E

The BBPOS WisePOS™ E is a portable Android-based smart terminal featuring a 5-inch touchscreen.

It supports:

• Chip (EMV)
• Contactless (NFC)
• Magstripe
• Apple Pay
• Google Pay

The WisePOS E connects over Wi-Fi or Ethernet (using the optional dock) and can be used as both a countertop and handheld payment device.

This is an excellent option for schools looking for a lightweight and portable payment terminal.

Stripe Reader S700

The Stripe Reader S700 is a premium smart payment terminal with a 5.5-inch touchscreen designed for countertop or handheld use.

It supports:

• Chip (EMV)
• Contactless (NFC)
• Magstripe
• Apple Pay
• Google Pay

The S700 connects over Wi-Fi or Ethernet using the Stripe Hub and is ideal for schools processing a higher volume of in-person payments.

Important

Both terminals are supported by Stripe, but their integration with GB Members requires additional development work.

If your school is interested in using a Stripe Terminal with GB Members, please contact the GB North America team before purchasing a device so we can discuss compatibility and implementation.

6. Understand Stripe Payouts

After your Stripe account is activated, your payments will be deposited into your connected bank account.

Please note:

• Your first payout may take up to 10 business days, as Stripe completes additional verification and fraud prevention checks.
• After your first payout, you can configure your payout schedule directly within Stripe.
• Most schools choose daily automatic payouts, although other payout schedules are also available.

You can manage your payout schedule directly from your Stripe Dashboard.

Frequently Asked Questions

Does Stripe charge monthly fees?

No.

Stripe does not charge monthly platform fees.

Instead, Stripe charges a processing fee for each successful transaction.

Processing fees vary depending on your country and payment method.

Can I issue refunds?

Yes.

Refunds can be processed directly from:

• GB Members (supported transactions)

Refunds automatically synchronize with GB Members.

Can members update their own payment methods?

No.

For security reasons, members cannot update their payment methods directly.

Schools can securely update payment methods from within GB Members when appropriate.

Is PCI Compliance required?

Stripe is a PCI DSS Level 1 certified payment processor.

Unlike Bambora, schools are not required to complete a separate annual PCI compliance questionnaire.

However, schools should continue following general payment security best practices.

Best Practices

We recommend that every school:

• Authenticate your email domain.
• Monitor your Stripe Dashboard for verification requests.
• Review your billing settings before processing your first payment.
• Keep your business information up to date.

Need Assistance?

If you have any questions about setting up your Stripe account or encounter any issues during the onboarding process, our team is here to help.

Please contact us at:

📧 northamerica@graciebarra.com

Our team will be happy to assist you and answer any questions you may have.