GB Members CRMHelp Center

Billing | Bambora (Worldline)

5 min. readlast update: 08.04.2026

Support

If you need support, please call 1-888-472-0811 or email support.northamerica@bambora.com.

It's crucial to provide your Bambora Merchant ID and GB School Name to avoid confusion and potential errors.

Review support documentation to find answers: https://help.na.bambora.com/hc/en-us

Subscribe to Bambora Updates through this page: https://status.na.bambora.com/

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FAQs:

  • How do I log in to my Bambora account? 
    • The Company login in Bambora is your school name, for example, GracieBarraArcadia
    • If you are struggling to remember your Username and/or password, you can contact GB Members Support for help obtaining access. 
  • How do I edit a member's billing? 
    • Changes to billing can ONLY occur by submitting an official form. This is due to the need for communication between Bambora and GB Members software. The forms are in the Services section, located in the 3x3 grid drop-down in the upper right corner. 
  • When do I receive my money from Bambora?
    • Here's an article that explains the settlement summary report.
      • Net Sales: Total value (net returns and chargebacks) of all processed and approved sales on the specified date.
      • Total Fees: Total value of all transaction fees and discount rate charges, and where applicable, setup and monthly fees for the day.
      • Daily Balance: The total amount earned for the day net of all fees is your deposit amount.
      • When reviewing the settlement summary report, you should mainly take note of these columns: Net Sales, Total Fees, and Daily Balance.
    • For Canada: We settle the net sales 3 business days following the sales of a particular day. Please bear in mind that we settle according to Pacific Time. 
    • For the US: The funds are deposited one business day after the 'Send Date' indicated in the settlement summary report found in your merchant portal under 'reporting/analysis'.
  • How do I update my contact info? 
    • Within the Portal, go to Administration > Company Info.
    • Change any desired information.
    • Click 'Update' to save these changes.
    • View this article for details. 
  • What fees am I paying for using their service? 
    • If you don't become PCI compliant within 14 days, the fee will go up to $14 monthly.
    • Monthly fee: $8 
    • Monthly PCI Admin fee: $9.95
    • Per transaction fee: $0.08 + 3.75% Visa/Mastercard/Discover and 3.85% Amex. Credit card transaction fees are taken out at the end of each month, usually within the first week of the new month; that’s also when you will receive your Monthly statement (make sure you are registered to Business Track to access your statements).
      • Canada Transaction Fees: $0.08 + 3.45%
      • As of June 1st, 2024 the US Transaction fee for Visa/Mastercard/Discover for new merchants is 3.70%.
  • Can I use another billing provider?
    • Due to the complexities of integrations and agreements, we cannot integrate another billing provider. 
  • How do I see a summary of my credit card transactions?
    • You can find a summary of your transactions by logging into the Portal.  The summary report will let you pull a transaction list by day, month or a specific date range you require.
    • You also have the option to pull a summary report by transaction type, such as declined transactions, with the same date reporting flexibility.
      • Within the Portal, go to Reporting/Analysis > Summary Report.
      • Set the Report Period.
      • Set the Payment Type.
      • Set the Report Type.
      • Click ‘Generate Report’. 
    • Note: 
      • Customer names do not appear on the transaction or decline reports.
      • Summary reports can only be viewed online or printed.
  • How do I view my transactions by payment method?
    • Filter your transaction search by credit card type.
    • Note: You must have Full Access to Reporting to view the Transaction Report.
      • Within the Portal, go to Reporting/Analysis > Transaction Report.
      • Pick a start and end for your search at the top left-hand side of your screen.
      • You will see a drop-down for Card Types to the right of your date range. Select the card type you wish to view.
      • Click ‘Refresh.’
    • Good to know:
      • At the bottom of the Transaction Report, you have a sum of approved and declined transaction sales per credit card type.
      • Visa Debit and Mastercard Debit transactions will be counted within Visa and Mastercard transactions. 
      • To help with reconciliation, you can use the Daily Activity Report for a higher-level view per payment type.
  • How do I update my bank account on file for payouts? 
    • To update your banking information, please provide the following items:
      • A filled-out Pre-Authorized Debit (PAD) change form: https://cdn.na.bambora.com/downloads/PAD+-+USA.pdf.
      • A copy of a pre-printed void check or stamped bank letter confirming the account information.
        • The void check must display your Business DBA.  A starter check is not accepted.
      Once Bambora has all the required information, they'll update your account within 2-3 business days.

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Need Assistance?

For further assistance or clarifications, please contact northamerica@graciebarra.com

You can also schedule a 1-1 consultation: https://graciebarra.link/gbmembers-consultation

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