How to | Freeze Family Members in a Family Billing Account

Freezing a family member allows schools to temporarily pause a student’s membership without removing them from the billing account. This ensures accurate billing adjustments while preserving the student's history and profile. This is especially useful for families with multiple students, in which only one member needs to pause training while the others remain active.

Contents: 

1. How to Freeze a Family Member
2. Special Case: Freezing the Primary Billing Member
3. Resume Billing and Reactivating Members

1. How to Freeze a Family Member

Step 1: Submit a Billing Changes Form

1. Go to Services > Bambora Billing

2. Click Submit Billing Changes Form

3. Select the Primary Billing Member

4. Click Edit Billing Details

Step 2: Adjust the Billing Fee

1. Deduct the membership fee of the family member to be frozen from the total fee

2. Check the box for Updated Bambora

3. Choose when the change should take effect:

   • Check Immediately if the freeze begins right away

   • Or uncheck and set a start date for the freeze

4. Under Resume Date, choose:

   • Until Further Notice if there’s no specific return date

   • Or select a date for when the fee should return to normal

Step 3: Manually Freeze the Member's Profile

1. Go to the student’s profile

2. Click Edit

3. Change the status to Frozen

⚠️ When the student returns, go back to their profile, click Edit, and change their status to Active

2. Special Case: Freezing the Primary Billing Member

If the member to be frozen is the Primary Billing Member, follow these additional steps:

• Go to their Billing Account

• Click Switch Billing Member

• Choose another family member (e.g., Family B or C) to become the new Primary Billing Member

Once done:

• Submit a Billing Changes Form using the new primary member (refer to Step 1)

• Follow the regular steps to freeze the original member

3. Resume Billing and Reactivate Member

• Manually set the frozen member’s profile back to Active

• If their fees were removed earlier, submit another Billing Changes Form to add them back into the total billing

Tip ****

Avoid removing a member from the billing account when freezing. This action is only necessary for cancellations. Freezing keeps the member on file and allows for an easier return.

Conclusion

You’ve now learned how to correctly freeze a family member within a family billing account — from adjusting the billing amount to updating their status and resuming once they return. This ensures the correct fee is charged while maintaining accurate member records.

FAQs

Q1: Do I need to remove the frozen member from the billing form?
A1: No. Keep the frozen member in the family account. Only adjust the fee total.

Q2: What if I don’t know when the member will return?
A2: Choose Until Further Notice for the resume date. You can update this later when they confirm their return.

Q3: Can I freeze multiple family members at once?
A3: Yes. Adjust the total fee accordingly and manually set each member's status to Frozen.

Related Articles:

• How to |

  Family Sign-Ups, Freezes, & Cancellations

• How to | Fill out the Submit Billing Changes Form
• Troubleshooting | Top 5 Billing Mistakes and How to Avoid Them

Need Assistance?

For further assistance or clarifications, please contact northamerica@graciebarra.com

You can also schedule a 1-1 consultation: https://graciebarra.link/gbmembers-consultation